What phone number is associated with my account?
Please call Customer Service at 866-466-0059 if you have questions regarding the phone number associated with your account. Most anonymous cards are issued with the default last four of 5353. [back to top
Is the Fifth Third Bank Prepaid MasterCard Gift Card a credit card?
No. The Fifth Third Bank Prepaid MasterCard Gift Card carries a fixed cash amount that is determined by the purchaser at the time of purchase. Each time the card is used, the purchase amount is deducted from the available balance. [back to top
Where can the card be used?
The Fifth Third Bank Prepaid Mastercard Gift Card can be used to make purchases anywhere Mastercard debit cards are accepted. Please be aware that you may be required to register your card at 53giftcard.com
before it can be used to make online or phone purchases. [back to top
Can I buy gas with the card?
Yes, however, when purchasing gasoline, you will need to take your card to the cashier inside and ask the clerk to process as a credit transaction and sign the receipt. The card cannot be used to make purchases at the pump
. [back to top
Can I use my card to make purchases online or over the phone?
Yes. However, you will first need to register your card at 53giftcard.com
. [back to top
Do I need to sign an agreement?
No. The Fifth Third Bank Prepaid MasterCard Gift Card is distributed with MasterCard Gift Card Terms and Conditions. By using your card, you agree to be bound by these Terms and Conditions. [back to top
How do I view my transaction history and card balance?
You can view your current balance and transaction history free of charge at 53giftcard.com
. In addition, you can also call 866-466-0059 for card balance and transaction information. [back to top
What are the fees associated with using the card?
Fees may vary according to the type of program associated with your particular gift card. Please refer to your Terms & Conditions for details.
Fifth Third Bank Mastercard Gift Cards Purchased in Fifth Third Financial Centers after August 2010:
|Purchase Transactions:|| No Fee|
|Customer Support:|| No Fee|
|Service Fee:|| No Fee|
|Replacement Card Fee:|| No Fee |
Fifth Third Bank "Loyalty/Award/Promo Card" MasterCard Gift Cards:
|Purchase Transactions:||No Fee|
|Customer Support:||No Fee|
|Service Fee:||$2.50 per month, beginning the 13th month after card activation|
|Replacement Card Fee:||No Fee|
|International Transaction Fee:||3% of purchase amount when used outside of the United States or when using a non-U.S. currency  .[back to top]|
What happens if I need to return an item?
Return policies vary by merchant. If the merchant issues a credit to your card, it may take up to seven business days for the credit to be reflected on your card balance. [back to top
How are tips and gratuities handled?
When making a purchase at a restaurant, hotel, cruise line, salon, or spa, the merchant may temporarily add an additional 15%-20% to the purchase amount to cover tips or incidentals. Make sure your balance is sufficient to accommodate the additional 15%-20%, or your transaction will be declined. [back to top
What if the purchase is declined?
If the balance on your card is insufficient to complete a transaction, the transaction may be denied. In these instances, you may want to ask the merchant if you can perform a Split Tender Transaction. In other words, use what’s left on your Gift Card and pay the balance in cash, with a check or by some other method, subject to the policy of the merchant. Also, please be aware that use of the card at restaurants, hotels, cruise lines, spas, salons, taxis, card rental, and mail order merchants may require an available balance greater than the purchase amount to ensure sufficient funds to cover gratuities, incidental charges, shipping, or other charges that may be assessed by the merchant. [back to top
What are some helpful hints for using the card?
Making purchases: Check your balance before making a purchase. Some merchants may allow you to make purchases above your card amount if you tell them the balance of your card ahead of time, and if they agree to accept another form of payment for the difference.
Tips and Gratuities: When making a purchase at a restaurant, hotel, cruise line, salon, or spa, an additional 15%-20% may be temporarily added to the purchase amount to cover tips or other charges. Make sure your card balance is sufficient to accommodate the additional 15%-20% or your transaction may be declined. [back to top
Can the card ever have a negative balance?
Any authorization request that is greater than the card balance will be declined. However, there may be instances in which a merchant completes a sale without prior authorization. If an overdraft occurs, the card recipient would be required to make a payment to Fifth Third Bank Gift Card Services to cover the negative amount.
Payments should be sent to:
Fifth Third Bank Gift Card Services
P.O. Box 7235
Sioux Falls, SD 577117-7235 [back to top
Will my card expire?
Yes. The A "Valid Thru" date is embossed on the front of the card. Except where prohibited or modified by applicable law, you will not be able to make purchases using the card or request a Replacement Card after the Valid Thru date has passed. [back to top
What happens if there are still funds available when my card expires?
We encourage you to use the entire amount of the gift card before it expires. The card and its underlying funds will not be accessible past the "Valid Thru" date displayed on the front of the card. [back to top
Can I reload my Fifth Third Bank Prepaid MasterCard Gift Card?
No. The cards cannot be reloaded with additional funds. [back to top
What happens if my card is lost or stolen?
Fifth Third Bank provides 24-hour toll-free support. If your Gift Card is lost, stolen, or used improperly, contact us immediately, 24 hours a day, 7 days a week, at 866-466-0059. You will be asked to provide us with the Gift Card number and other identifying information. Replacement of Fifth Third Bank Mastercard Gift Cards purchased at a Fifth Third Financial Center do not incur a fee. If you have not registered your Gift Card, we may not be able to provide a replacement card. [back to top
Yes, you can set a Personal Identification Number (PIN) for your gift card after activation. To establish your PIN, call 866-466-0059 and select the "Manage my PIN" menu option. [